Privacy Policy

1. Information We Collect

We collect information that helps us respond to enquiries and provide our detailing services:

• Contact details you provide directly — such as your name, phone number, email address, and vehicle details — when you call, message us on WhatsApp, or book an appointment.
• Service information — the make, model, and condition of your vehicle and the services you request.
• Usage and device data collected automatically when you visit the Site, such as your IP address, browser type, pages viewed, and the links you click.
• Advertising and analytics identifiers — cookies and similar technologies used by Google Ads and Google Analytics to measure the performance of our advertising (for example, whether a click on an ad led to a phone call or WhatsApp enquiry).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule your detailing appointments;
• Provide, maintain, and improve our services and the Site;
• Send you service-related updates, quotes, and reminders you have requested;
• Measure and improve the effectiveness of our advertising and website;
• Comply with our legal obligations and protect against fraud or misuse.

3. Cookies & Tracking Technologies

Our Site uses cookies and tags — including the Google tag (gtag.js) and Google Ads conversion tracking — to understand how visitors interact with the Site and to measure conversions such as phone-call and WhatsApp clicks. These tools may set cookies on your device. You can control or delete cookies through your browser settings; disabling them may affect some functionality of the Site.

For more information on how Google uses data, see Google's Privacy & Terms.

4. How We Share Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service providers who help us operate our business and Site (such as hosting, analytics, and advertising partners like Google), bound by confidentiality obligations;
• Legal and safety reasons — where required by law, regulation, legal process, or to protect our rights, property, or safety and that of others.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent for its use. To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our Site may contain links to third-party websites and services (for example WhatsApp or Google Maps). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Carsfinity — Car Detailing Studio
• Shop No. 13, Goodwill Bizhub, Turbhe, Navi Mumbai
• Phone: +91 88280 98234
• Email: admin@carsfinity.studio